Your Data is our Priority
Your personal data is handled with the utmost care and confidentiality by Spectrum Courses, because protecting your privacy is at the core of our values.
Your data is used solely to provide you with the services you trust us for, and it remains secure within our systems, managed in compliance with UK Laws and GDPR Regulations.
We do not share, sell, or rent your personal information to any third party Your data is used solely to provide you with the services you trust us for.
We reserve the right to contact users by email or telephone if there is suspicious activity on an account, or if customer support has been requested for an individual by a group leader.
Information Commissioner’s Office
Spectrum Courses is registered with the Information Commissioner’s Office (ICO) Data Protection Register, reference number ZA750213 (click here to view our ICO registration certificate).
Information we collect
Depending on your activity, we collect and process personal information about you. This may include your full name, email address, phone number, date of birth, organisation name, and driving licence details. These details are collected to identify you as an individual.
Invoice information is collected for purchases and credit/debit card information may be held by our secure payment gateway provider Stripe, Inc. Spectrum Courses do not have access to your payment information.
If you contact us we reserve the right to keep a record of that correspondence. We may also keep details of your visit(s) to our website and your training record.
By submitting your personal information, you enable us to provide you with information and service you select.
To help us create a more effective site that reflects users’ needs, we may use cookie files to collect and record how our site is used. By using our site, you agree to our use of cookies. For further details, please see our Cookie Policy.
What is your personal information used for?
The Data Protection Act 1998 ensures that any personal information you supply to us is only used for the purpose for which you provided it.
The reasons for collecting all personal data is integral to the purpose and functionality of the website. By using our site, you agree to our use of your information.
Trainees who successfully complete a Spectrum Course will have their training record accessible only to the transport operator or local authority they work for.
Your information will remain confidential to our company and will not be shared externally. However, if any details raise safeguarding concerns or become relevant to a police investigation, we may be required to share the necessary information with the appropriate authorities in line with our legal and ethical responsibilities.
Payment information
To ensure the maximum level of security is applied to your financial information, we use Stripe to handle all online financial transactions.
The financial information you supply Stripe in relation to these transactions will not be transmitted via, or retained on, our web server.
Spectrum will do its best to protect your personal information, but we cannot guarantee the security of the data transmitted to our site. Any transmission is therefore done at your own risk. Once we have received your information we will always use strict procedures and security frameworks to try to prevent unauthorised access.
How should you treat your password?
A password is generated by you and enables access to certain parts of the website. Your password is your responsibility to keep confidential always. You agree not to share that password with anyone else. Spectrum Courses is not aware of any trainee’s password.
Links to third party websites
Spectrum Courses may include links to third-party websites which are not owned or managed by Spectrum Courses. We cannot be held responsible for the privacy of data collected by sites not managed by Spectrum Courses. Nor can we accept responsibility or liability for these websites. For this reason, you should consult the specific third-party website privacy policy before submitting any data on those websites.
Where may we store your information?
The information is stored primarily in a database and remaining files on the web server. In addition, the data is backed up and stored in our website development office and in a secondary encrypted cloud location. All customer data is kept in our website development office, including the website backups, and is securely encrypted to ensure it’s protected in the event of theft or other loss.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data. You may request a copy of any personal information that Spectrum Courses has about you. Please write to Spectrum Courses, Data Protection Request, 42 Uffington Road, Barnack, Stamford, PE9 3DU.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Policy Changes
Spectrum Courses reserves the right to makes changes to this privacy policy at any time. Please make sure you check the privacy policy regularly to see if there are any changes relevant to you.
If you need to complain
If you have any concerns about our use of your personal data, you can make a complaint to us by email to: contact@spectrumcourses.co.uk or in writing to
Spectrum Courses,
Data Protection Request,
42 Uffington Road,
Barnack,
Stamford,
PE9 3DU.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO via their website.